When something holds
Connection problems
What to check when Instagram looks disconnected or quiet.
- Open Settings, Instagram connection and read the state. Connected means DOMS can hear the account. Disconnected means new DMs are not reaching your inbox until it is reconnected.
- If you just returned from Instagram, use Check again. A link that expired or landed on the wrong account says so, with a retry.
- If replies you send from your own phone are not showing in DOMS, People says so above the table, and whose move may be behind for those threads.
- If nothing at all has arrived for a long time, DOMS is alerted automatically; you do not need to report it.
A read that fails on any page says Couldn't load with the reason. Nothing shown is missing data, and an empty list is never shown in place of a failure.
Related
Checked against the product on September 13, 2026.